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For some reasons to each of us irrespective of type will be not so simply in any conflict to define, who is right, who is not right and as is better to find a way out. Ethics at once will try to translate dispute in a personal channel, thereby "covering" all the others while logicians will not less quickly deprive a question of all personal lines and to the last will analyze it, at all without showing a personal interest. Extroverts aspire to clear a situation during conversation, at all without realising that the given problem in any way them does not concern, while introverts will prefer to remain in a circle of own problems, often without informing idea and the data, able to promote the resolution of conflict. And so on.
The resolution of conflicts
- Let one party listens, and another — speaks; then change over.
- Remember that last word seldom happens definitively correct.
- Try to challenge the point of view of the opponent; repeat to it as you have understood that he has told.
- Ask the colleague some time to save silence and to listen to you.
- Try to state the first that has come to to you mind, without subjecting the words to internal censorship.
- Accustom itself to share the thoughts even if preliminary you will need to write down them.
- Avoid excessive measures and repetitions.
- Express the opinion then give the chance to express to the opponent.
- Outline the thoughts on a paper and share them with the colleague.
- Force itself to express on various questions. And the main thing, do not try to avoid the conflict by means of silence.
- Get used to discuss problems with other people, and not just with itself.
- Admit that fact that in the course of the conflict your opponent has at least so strong stress, as well as you.
- Watch to overloading each other with the facts and details.
- If you disperse in details, interrupt and check up each other on accuracy before to continue dispute.
- Before you something will tell, try to understand that your words will cause.
- Admit that fact that for conflict settling it will be necessary to address to particulars.
- Help the colleague to understand, in what they behind themselves will entail sense of details of dispute offered it and what consequences.
- Avoid aspiration to win in dispute, appealing to its general prospect.
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